/* NTA Grievance Management System — single stylesheet, no build step.
   Palette and type are deliberately plain: a government service, not a SaaS app. */

:root{
  --ground:#f3f5f8; --surface:#ffffff; --surface-2:#eceff4; --ink:#162033; --ink-2:#42506a; --muted:#667189;
  --rule:#d8dee8; --rule-strong:#b5bfcf;
  --navy:#1e4e9f; --navy-dark:#173e80; --navy-soft:#e2e9f6;
  --red:#a3302a; --red-soft:#f7e4e2; --green:#1d7348; --green-soft:#ddf0e5; --amber:#8c5a00; --amber-soft:#faedd2;
  --radius:8px; --shadow:0 1px 2px rgba(22,32,51,.06),0 4px 14px rgba(22,32,51,.05);
  --sans:"Segoe UI",system-ui,-apple-system,Roboto,"Noto Sans","Noto Sans Devanagari",Arial,sans-serif;
  --mono:ui-monospace,"SF Mono",Menlo,Consolas,"Liberation Mono",monospace;
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--ground);color:var(--ink);font-family:var(--sans);font-size:16px;line-height:1.55}
a{color:var(--navy)}
a:hover{color:var(--navy-dark)}
:focus-visible{outline:3px solid #f0b429;outline-offset:2px}
img{max-width:100%}
h1,h2,h3{margin:0;line-height:1.25;text-wrap:balance}
h1{font-size:1.75rem}
h2{font-size:1.3rem}
h3{font-size:1.05rem}
p{margin:0}
.mono{font-family:var(--mono)}
.tnum{font-variant-numeric:tabular-nums}
.muted{color:var(--muted)}
.small{font-size:.875rem}
.stack{display:grid;gap:16px;min-width:0}
.stack > *{min-width:0}
.stack-sm{display:grid;gap:8px;min-width:0}
.row{display:flex;flex-wrap:wrap;gap:12px;align-items:center}
.right{margin-left:auto}
.skip{position:absolute;left:-9999px;top:0;background:#fff;padding:10px 16px;z-index:100}
.skip:focus{left:8px;top:8px}
.sr{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}

/* ---------- header / footer ---------- */
.topbar{background:var(--navy);color:#fff}
.topbar a{color:#fff}
.topbar-inner{max-width:1120px;margin:0 auto;padding:12px 20px;display:flex;flex-wrap:wrap;gap:10px 18px;align-items:center}
.brand{display:flex;align-items:center;gap:12px;text-decoration:none}
.brand .seal{width:38px;height:38px;border-radius:50%;background:#fff;color:var(--navy);display:grid;place-items:center;font-weight:700;font-size:13px;letter-spacing:.02em;flex:none}
.brand b{display:block;font-size:1rem;line-height:1.2}
.brand span{display:block;font-size:.8rem;opacity:.85}
.mainnav{background:var(--navy-dark)}
.mainnav ul{max-width:1120px;margin:0 auto;padding:0 12px;list-style:none;display:flex;flex-wrap:wrap;gap:2px}
.mainnav a{display:block;padding:11px 14px;color:#dbe5f7;text-decoration:none;font-size:.94rem;border-bottom:3px solid transparent}
.mainnav a:hover{background:rgba(255,255,255,.08);color:#fff}
.mainnav a[aria-current="page"]{color:#fff;border-bottom-color:#f0b429;font-weight:600}
.langform{display:flex;gap:6px;align-items:center;font-size:.85rem}
.langform button{background:none;border:1px solid rgba(255,255,255,.5);color:#fff;border-radius:5px;padding:3px 9px;font:inherit;cursor:pointer}
.langform button[aria-pressed="true"]{background:#fff;color:var(--navy);font-weight:600}
main{max-width:1120px;margin:0 auto;padding:24px 20px 56px}
main.narrow{max-width:760px}
footer.site{background:#0f2547;color:#c9d6ec;margin-top:40px}
footer.site .inner{max-width:1120px;margin:0 auto;padding:24px 20px;display:grid;gap:10px;font-size:.88rem}
footer.site a{color:#fff}

/* ---------- blocks ---------- */
.card{background:var(--surface);border:1px solid var(--rule);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow);min-width:0;overflow-wrap:break-word}
.card h2{margin-bottom:10px}
.hero{background:var(--surface);border:1px solid var(--rule);border-radius:var(--radius);padding:28px 24px;display:grid;gap:14px;box-shadow:var(--shadow)}
.hero h1{font-size:clamp(1.5rem,3.4vw,2.1rem)}
.hero p{max-width:62ch;color:var(--ink-2)}
.cta{display:flex;flex-wrap:wrap;gap:12px;margin-top:4px}
.grid{display:grid;gap:16px}
.grid.two{grid-template-columns:repeat(auto-fit,minmax(280px,1fr))}
.grid.three{grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}
.grid.four{grid-template-columns:repeat(auto-fit,minmax(180px,1fr))}

/* ---------- buttons ---------- */
.btn{display:inline-flex;align-items:center;gap:8px;font:inherit;font-size:.97rem;font-weight:600;padding:11px 20px;border-radius:6px;
  border:1px solid var(--navy);background:var(--navy);color:#fff;text-decoration:none;cursor:pointer}
.btn:hover{background:var(--navy-dark);border-color:var(--navy-dark);color:#fff}
.btn.secondary{background:#fff;color:var(--navy)}
.btn.secondary:hover{background:var(--navy-soft)}
.btn.small{padding:7px 12px;font-size:.88rem;font-weight:500}
.btn.danger{background:var(--red);border-color:var(--red)}
.btn.link{background:none;border-color:transparent;color:var(--navy);padding-inline:4px}
.btn:disabled{opacity:.55;cursor:not-allowed}

/* ---------- stats ---------- */
.stat{background:var(--surface);border:1px solid var(--rule);border-radius:var(--radius);padding:16px 18px;display:grid;gap:2px}
.stat b{font-size:1.9rem;font-variant-numeric:tabular-nums;line-height:1.1}
.stat span{font-size:.85rem;color:var(--muted);text-transform:uppercase;letter-spacing:.04em;font-weight:600}
.stat.accent b{color:var(--navy)}
.stat.good b{color:var(--green)}
.stat.warn b{color:var(--amber)}
.stat.bad b{color:var(--red)}

/* ---------- forms ---------- */
form .field{display:grid;gap:6px;margin-bottom:18px}
label{font-weight:600;font-size:.95rem}
label .opt{font-weight:400;color:var(--muted);font-size:.85rem}
input[type=text],input[type=email],input[type=tel],input[type=password],input[type=date],input[type=number],input[type=search],select,textarea{
  font:inherit;font-size:1rem;color:var(--ink);background:#fff;border:1px solid var(--rule-strong);border-radius:6px;padding:10px 12px;width:100%;max-width:520px}
textarea{min-height:150px;max-width:100%;resize:vertical}
select{max-width:520px}
input:focus,select:focus,textarea:focus{border-color:var(--navy);box-shadow:0 0 0 3px var(--navy-soft);outline:none}
.help{font-size:.86rem;color:var(--muted)}
.err{color:var(--red);font-size:.88rem;font-weight:600}
input[aria-invalid="true"],select[aria-invalid="true"],textarea[aria-invalid="true"]{border-color:var(--red);background:#fffafa}
fieldset{border:1px solid var(--rule);border-radius:var(--radius);padding:18px;margin:0 0 20px}
legend{font-weight:700;padding:0 8px;color:var(--navy)}
.checkline{display:flex;gap:10px;align-items:flex-start}
.checkline input{width:18px;height:18px;margin-top:3px;flex:none;accent-color:var(--navy)}
.honey{position:absolute;left:-9999px}
.otp-input{letter-spacing:.5em;font-family:var(--mono);font-size:1.3rem;max-width:220px;text-align:center}

/* ---------- messages ---------- */
.flash{border-radius:var(--radius);padding:12px 16px;margin-bottom:18px;border:1px solid;font-size:.95rem}
.flash.success{background:var(--green-soft);border-color:#bfe3ce;color:#125032}
.flash.error{background:var(--red-soft);border-color:#eec4c0;color:#7d201b}
.flash.info{background:var(--navy-soft);border-color:#c6d6f0;color:#173e80}
.notice{background:var(--amber-soft);border:1px solid #ecd49a;border-radius:var(--radius);padding:12px 16px;color:#6d4700;font-size:.92rem}

/* ---------- tables ---------- */
.table-wrap{overflow-x:auto;border:1px solid var(--rule);border-radius:var(--radius);background:#fff}
table{border-collapse:collapse;width:100%;font-size:.93rem}
th,td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--rule);vertical-align:top}
thead th{background:var(--surface-2);font-size:.78rem;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);white-space:nowrap}
tbody tr:last-child td{border-bottom:0}
tbody tr:hover{background:#fafbfd}
td.nowrap,th.nowrap{white-space:nowrap}

/* ---------- pills ---------- */
.pill{display:inline-block;font-size:.75rem;font-weight:700;padding:3px 9px;border-radius:999px;white-space:nowrap;background:var(--surface-2);color:var(--ink-2)}
.pill.navy{background:var(--navy-soft);color:var(--navy)}
.pill.green{background:var(--green-soft);color:var(--green)}
.pill.red{background:var(--red-soft);color:var(--red)}
.pill.amber{background:var(--amber-soft);color:var(--amber)}
.pill.grey{background:var(--surface-2);color:var(--muted)}

/* ---------- timeline ---------- */
.timeline{list-style:none;margin:0;padding:0;display:grid;gap:0}
.timeline li{display:grid;grid-template-columns:24px 1fr;gap:12px;padding-bottom:18px;position:relative}
.timeline li::before{content:"";position:absolute;left:11px;top:20px;bottom:0;width:2px;background:var(--rule)}
.timeline li:last-child{padding-bottom:0}
.timeline li:last-child::before{display:none}
.timeline .dot{width:22px;height:22px;border-radius:50%;border:2px solid var(--rule-strong);background:#fff;display:grid;place-items:center;font-size:12px;color:var(--muted)}
.timeline li.done .dot{background:var(--green);border-color:var(--green);color:#fff}
.timeline li.current .dot{background:var(--navy);border-color:var(--navy);color:#fff}
.timeline b{display:block;font-size:.98rem}
.timeline span{font-size:.85rem;color:var(--muted)}

/* ---------- definition lists ---------- */
.dl{display:grid;grid-template-columns:minmax(140px,max-content) minmax(0,1fr);gap:8px 18px;font-size:.95rem;margin:0;min-width:0}
.dl dd{min-width:0;overflow-wrap:anywhere}
.dl dt{color:var(--muted);font-size:.85rem;text-transform:uppercase;letter-spacing:.03em;font-weight:600;padding-top:2px}
.dl dd{margin:0}
@media (max-width:520px){.dl{grid-template-columns:1fr;gap:2px 0}.dl dd{margin-bottom:10px}}

/* ---------- admin shell ---------- */
.admin{display:grid;grid-template-columns:1fr;min-height:100vh}
@media (min-width:940px){.admin{grid-template-columns:232px 1fr}}
.side{background:#12294c;color:#c9d6ec;padding:16px 0;display:flex;flex-direction:column;gap:6px}
.side .who{padding:10px 18px 14px;border-bottom:1px solid rgba(255,255,255,.12);margin-bottom:6px}
.side .who b{color:#fff;display:block;font-size:.95rem}
.side .who span{font-size:.8rem;opacity:.8}
.side a{display:block;padding:9px 18px;color:#c9d6ec;text-decoration:none;font-size:.94rem;border-left:3px solid transparent}
.side a:hover{background:rgba(255,255,255,.07);color:#fff}
.side a[aria-current="page"]{background:rgba(255,255,255,.1);border-left-color:#f0b429;color:#fff;font-weight:600}
.side form{margin-top:auto;padding:12px 18px}
.side .logout{background:none;border:1px solid rgba(255,255,255,.4);color:#fff;border-radius:6px;padding:7px 12px;font:inherit;font-size:.88rem;cursor:pointer;width:100%}
.admin-main{padding:22px 24px 60px;max-width:1200px}
.admin-head{display:flex;flex-wrap:wrap;gap:10px 16px;align-items:baseline;margin-bottom:18px}
.admin-head h1{font-size:1.4rem}
.filters{display:flex;flex-wrap:wrap;gap:10px;align-items:flex-end;background:#fff;border:1px solid var(--rule);border-radius:var(--radius);padding:14px 16px;margin-bottom:16px}
.filters .field{margin:0;gap:4px}
.filters label{font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;color:var(--muted)}
.filters input,.filters select{font-size:.9rem;padding:7px 9px;width:auto;min-width:130px}
.pager{display:flex;gap:8px;align-items:center;margin-top:14px;font-size:.9rem}
.case-grid{display:grid;gap:18px;grid-template-columns:minmax(0,1fr)}
.case-grid > *{min-width:0}
@media (min-width:1060px){.case-grid{grid-template-columns:minmax(0,1.6fr) minmax(300px,1fr)}}
.msg{min-width:0;overflow-wrap:break-word}
.msg{border:1px solid var(--rule);border-radius:var(--radius);padding:12px 14px;background:#fff}
.msg.internal{background:#fffdf5;border-color:#eadfae}
.msg .meta{font-size:.8rem;color:var(--muted);margin-bottom:4px;display:flex;gap:8px;flex-wrap:wrap}
.msg p{white-space:pre-wrap}
.bars{display:grid;gap:8px}
.bars .bar{display:grid;grid-template-columns:minmax(110px,34%) 1fr auto;gap:10px;align-items:center;font-size:.9rem}
.bars .track{display:block;background:var(--surface-2);border-radius:4px;height:10px;overflow:hidden}
.bars .fill{display:block;background:var(--navy);height:10px;min-width:2px;border-radius:4px}
.bars .n{font-variant-numeric:tabular-nums;color:var(--muted);font-size:.85rem}

/* ---------- print ---------- */
@media print{
  body{background:#fff}
  .no-print{display:none!important}
  .card,.hero{box-shadow:none;border-color:#999}
}